GO, SuperTrak, GO!

FAQ

How does a client download SuperTrak software
  • All our software is downloadable from LeapFILE (TrakMaster, PLC starter code, etc…)
  • Access is restricted to existing clients
  • The tech sales team is in charge of creating accounts for clients
  • Send an email to Javan with client emails
  • The client will receive credentials once account is created
  • WARNING: inform the client to keep credentials – will be needed for software updates
  • Software is updated on a quarterly basis, clients are informed through our newsletter (need to register)
How does a client access SuperTrak Academy eCourses
  • Academy eCourses are accessible from ATSLearn
  • Access is restricted to paid customers, for a limited time
  • Account creation is happening at receival of the PO including the Academy purchase
  • You will need to provide client emails + Academy curriculum for account creation at time of purchase
  • The client will receive credentials once account is created
  • WARNING: inform the client to keep credentials – will be needed for future access
What is Easy Sync and how does my client access it?
  • Easy Sync is a TrakMaster feature that enables synchronizing shuttles with an external master signal, in a region of the track
  • It is easy to implement but is limited to constant speed synchronization
  • It is included in the standard TrakMaster offering for free
  • Check this blog for more information
What is anti-slosh and how does my client access it?
  • anti-slosh is a TrakMaster feature that enables shuttle motion that avoid spilling liquids (special profiles)
  • It is included in the standard TrakMaster offering for free
  • Check this video for more information
What is required for regular maintenance (inc. shuttle removal)
  • all regular maintenance happens at the shuttle level, and can be performed in a timely fashion with limited training
  • see this video for more information
  • the operation manual of each product describes all maintenance and repairs procedures, including boards etc…
  • you can also review the SuperTrak Academy eCourse ST501 – Preventive Maintenance, part of the Controls Engineer curriculum (requires VPN to access your own ATS learn and review/demo)
How does SuperTrak communicate with the PLC?
  • SuperTrak communicates with teh PLC through Status and Commands messages
  • Status and Commands are documented in the TrakMaster online help
  • Status and Commands are also described in the SuperTrak Academy eCourse ST305 – PLC and Controls Interface, part of the Controls Engineer curriculum (requires VPN to access your own ATS learn and review/demo)
Why are simulations important?
  • The motion of shuttles can become complex on SuperTrak, and simple models are not enough to design and optimize a system
  • TrakMaster includes a motion and physics simulator that enables to design a system without having a track, and still get accurate data on how it performs
  • This also helps understanding the power requirements (number of power supplies, where to locate them on a track)
  • See this blog for more information
How do I explain the value of asynchronous motion?

Independent Shuttle Control empowers more cost-effective and space-saving designs:

  • avoid duplication of parallel stations
  • use offsets instead of duplicating tooling
  • reduce the size of buffers
  • optimize the use of every station and simplify your system
  • change pitch and eliminate voids

Use SuperTrak CONVEYANCE™ as an asynchronous conveyor to reduce the cost and size of the final assembly machine.

The Independent Shuttle Control video on the home page does a good job at showing it.

How do I know if my application is a good fit for SuperTrak?
How does my client get support from the SuperTrak team?

supertrak_support@supertrakconveyance.com

How does my client request a quote

The fastest way to request a quote is to use the SuperTrak CONVEYANCE™ online configurator (orange banners all across the website)

How it works:

  • the user can create an account on her own
  • there is a tutorial video
  • create 1 or multiple configurations with 1 or several tracks, according to your specs
  • review bill of material, add comments
  • submit for quote
  • it works 24/7

A task will automatically be created in salesforce, and the tech sales team will receive the request + create a budgetary offer that the salesperson can then use

The usual turnaround is usually less than 1 business day when no discussion with the user is needed

What open documentation exists for my prospects?

Evaluating SuperTrak and Engineering Guidelines

Evaluating SuperTrak

SuperTrak HORIZON10™ technical documents

SuperTrak HORIZON10™ Technical Documents

SuperTrak VERTICAL10™ technical documents

SuperTrak VERTICAL10™ Technical Documents

SuperTrak PHARMA8™ technical documents

SuperTrak PHARMA8 Technical Documents

Videos showing real machines

In order to see properly videos on this website, you must enable cookies

HORIZON10

The Symphoni system is a high-throughput based on SuperTrak HORIZON10, check video on this page

VERTICAL10

the-larisys-group-case-study/

PHARMA8

  • ask Thomas or Eugen